FAQ Help Center

cggroup.com.sg was built for online shopping experience. We do not have fancy pop up ads, excessive marketing ads which slow down your network connection and our server. We aim for “As Simple As Possible Navigate Browsing” in finding your favourite product in using our platform.
How to search products?

Search for products by entering the product name or keyword into the Search Bar. Try to enter a general description. The keywords you use, the display product page will show up in the result page. You may also select the categories to search.  When you find a product you’re interested in, simply click the product name or the product image for more details.

How to Buy products?

Our desktop or mobile app version is available at google play store, apple store.

To add product to the cart page, click on product > choose the variation options > add to cart > view cart > review your orders > click proceed to checkout > enter billing address, click checkbox if delivery to different address > select the payment method > click place order

Please check all the details accuracy before making the payment at checkout page.

What is the recommended internet explorer to use?

We recommend google chrome, Firefox or Microsoft edge with the latest updated version from the service provider.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, we recommend our customer to check and compare which is most affordable and economical for your informed decision.

What are the delivery option and lead time?

There are three(3) type of delivery options and the estimated deliver lead time:

  • Free Shipping for orders above $100, generally this will be 7 to 14  days. However, we will check on our logisitic to send out the goods on the next days once we receive your payment.
  • Standard shipping, a chargeable of super low shipping rate of $3.50 available only at cggroup.com.sg for orders below $100. This shipping concept is based on only order what you need and shipping days is at within 7 days.
  • Expedite Shipping, this was designed for business to business use for urgent receiving goods which is around 3 days.

How to I claim my voucher?

We hand out 3 types of vouchers to run promotion sales marketing in the following formats with validity:-

  • Free shipping voucher for eligible products.
  • $2 voucher with validity up to 7 days
  • $5 voucher with validity up to 14 days

What is the available programme for cggroup.com.sg to hand out voucher?

  • Customer Loyalty Programme,
  • High Demand Products,
  • Marketing Events
  • Festival Season.
  • CG Group Day which cggroup.com.sg was established on 1 Sept 2017.
What is Buyer Protection?

Buyer Protection is a guarantee that cggroup.com.sg enables buyers to shop with confidence on our website.

You are protected for 14 calendar days upon the date of receipt of your product when:

  • The item is defective.
  • The item you received was not as described.
  • The item you received from our store or marketplace seller that was assured to be genuine was fake.

How to I Request for Refund & Exchange?

For further information on the know-how, please refer to Return & Refund

How do I confirm the acceptance of my product?

The window period of 14 days when product reaches our customer. Customer may test use our product, if it is satisfactory. We appreciate customer to click accept, leave a reviews. If the window period of buyer protection is over, the product is deem accepted.

What should I do when my credit card failed to pay at cggroup.com.sg?

Customer may required to call in to the respective bank to check whether the payment has been processed to cggroup.com.sg. If the bank has process the payment, please wait patiently for payment to reach us. For credit card error, we are unable to assist to call in your bank on behalf of customer as it pose credit security issues.

How do i know my order is processing?

cggroup.com.sg customer officer will send you email to notify you of the order is under packing / processing subject to payment receives. This could take up to 3 to 5 business days depend on bank clearance days.

How do i track my order?

A tracking code will be provide after we obtain from the shipping carrier.

What are the available payment mode cggroup.com.sg has?

We offer the following payment method:-

  • Mastercard, Visa, Credit Card.
  • Paypal
  • PayNow (available at sg)
  • Corporate billing by invoice (email by CG Facilities & Engineering Pte Ltd)